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Frequently Asked Questions

How can I get started with SmartBotPro?

What features does SmartBotPro offer?

Is SmartBotPro user-friendly?

How does SmartBotPro help in risk management?

What kind of support does SmartBotPro offer?

Can I customize my SmartBotPro experience?

Does SmartBotPro or Deriv guarantee any type of profit or take responsibility for losses?

Troubleshooting Guide

Quick resolutions for common issues to keep your trading experience seamless.

Problem: Unable to Log In

  1. Make sure you are entering the correct credentials associated with your SmartBotPro account.
  2. Click the "Forgot Password?" link on the login page to initiate a password reset.
  3. Follow the instructions in the email you receive to reset your password.
  4. If you still can’t log in, reach out to support for help.

Problem: Dashboard Not Loading

  1. Confirm your internet connection is stable and functioning.
  2. Clear the browser cache and cookies before refreshing the page.
  3. Try accessing SmartBotPro using another browser or device.
  4. Ensure your browser is updated to the latest version available.
  5. If the issue persists, contact our support team for assistance.

Problem: Trade Execution Delays

  1. Check that your internet connection is reliable during trading sessions.
  2. Refresh your browser using the button ctrl + F5
  3. Look into the system status for any ongoing maintenance or system updates.
  4. Adjust your browser or device settings to enhance performance.
  5. For additional help, reach out to support.

Problem: Error During Sign-Up

  1. Make sure all required fields are filled out correctly when signing up.
  2. Verify that your email is valid and not linked to another SmartBotPro account.
  3. Check your email for any needed verification steps to finalize your registration.
  4. If issues continue, reach out to our team for further assistance.

Get Started with SmartBotPro®

Launch your trading journey with SmartBotPro—a sophisticated platform tailored for synthetic indices trading.

Contact Our Support Team at SmartBotPro®

We’re here to assist you with any questions or issues you may have regarding our sophisticated platform for synthetic indices. Reach out via the form below or directly through our support email.

Support Email

You can reach us at:

contact@smartbotpro.app

We strive to respond within 24 hours.